In this lesson on hospitality, students will learn about various roles individuals can assume during an emergency, including the responsibilities of a duty manager and floor supervisor. The duty manager manages security and customer service, especially for VIP and long-stay guests, and oversees emergency procedures and guest satisfaction. Floor supervisors are responsible for maintaining cleanliness, supervising housekeeping operations, and ensuring compliance with safety regulations. The lesson emphasizes the importance of understanding these roles and procedures in the hospitality industry to enhance guest experiences and ensure safety.