In today’s lesson, we continued discussing the responsibilities of Health and Social Care Workers, focusing on the importance of understanding the views and preferences of service users. It’s crucial for professionals to consider individual opinions and cultural backgrounds when providing personal care, including communication needs and preferences for care delivery. Communication should be adaptable to the patient’s needs, and when directly asking isn’t possible, observing, consulting colleagues, and speaking with family can provide valuable insights. Ultimately, the most reliable source of information about a patient’s needs is the patient themselves, and it’s essential to respect their individuality in care practices.