In today’s lesson, we discussed consumer rights and responsibilities, focusing specifically on the procedure for claiming a refund if a purchased product is defective. Students learned the importance of stopping the use of a faulty item, such as a malfunctioning mobile phone, and ensuring they keep the receipt and warranty. They were guided on how to inform the store, either by phone, email, or in person, emphasizing that communicating directly with the manager is often the best approach. Additionally, the lesson underscored the importance of keeping receipts secure and never letting them leave your possession during the complaint process.