In this lesson for ninth-grade students, we discuss how to handle customer complaints effectively. Students will learn to identify the steps to take when a client expresses dissatisfaction with a product or service and understand the possible reasons behind these complaints, including product defects or inadequate service. Emphasis is placed on the importance of addressing complaints not only to resolve issues but also to improve the company’s reputation and prevent future problems. Additionally, the lesson highlights the necessity of recognizing the nature of the complaint to provide appropriate solutions.