In this lesson for ninth-grade students, different roles within the retail industry are explored, highlighting the variety of occupations beyond the typical sales assistant. Students will participate in an activity where they will identify various jobs using mixed letters related to these roles. The lesson focuses on the responsibilities of a store manager, who is tasked with training new staff, handling customer complaints, and ensuring the store maintains an appealing and organized appearance. By the end of the lesson, students should be able to name various retail occupations and understand their functions within the industry.