In this lesson, the importance of effective communication between care workers and service users is emphasized, especially for individuals with hearing or language difficulties. Interpreters and writing boards are crucial tools to help patients express their needs and preferences. Care workers must take the time to understand how each individual communicates and develop strong listening and responding skills to foster meaningful interactions. The lesson highlights that not everyone finds communication easy, making it essential for caregivers to adapt their approach to meet the needs of each user.