A detailed exploration of what should be done when dealing with challenging situations such as language barriers and angry customers in a retail environment.
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An outline of the 6 stages within the selling process.
An outline of the Retail Supply Chain : from the moment a product starts to be manufactured, to the moment it is consumed by the consumer.
An in-depth exploration of how the retail sector contributes to the local economy. Links for national statistics are also attached below.
An exploration of reasons as to why it is important to use effective communication skills with customers during the sales process.
An outline of the business process of retailing, from the moments goods are delivered, all the way through after-sales service.
An exploration of the 8 consumer rights based on a local setting.
An outline of the importance of a team for both improvement in the team’s own productivity and that for the customer experience.
A run-through of behaviours which should be maintained in a team during a discussion which may lead to a conflict.
An exploration of how a strong team helps improve the company’s success.
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